Privacy Policy

1. Introduction

We take your privacy seriously and are committed to safeguarding your personal information at Wizi Properties (including its parent companies, subsidiaries, affiliates, partners and authorised agents, collectively the “Company”, “we”, “us” or “Wizi”). We value you as our customer, respect your privacy and are committed to protecting it through compliance with this policy.

This policy describes the sources of personal information we may collect from you or that you may provide to us, our purposes for collecting and processing that information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing it.

2. Consent to Data Processing

By visiting or using Wizi websites and any Wizi mobile applications, visitors and customers confirm that they have reviewed this Policy (“Consent”), understand its contents, and accept all terms outlined herein, including how their information is collected and handled by Wizi. Use of the Website constitutes genuine intent to provide this Consent. If you do not agree with Wizi’s policies and practices, you must not use Wizi websites or mobile applications.

3. Sources of Personal Data

Sources of your personal data (collectively “Platforms”) may include, without limitation:

• Wizi websites — websites we operate under our domains and URLs, and our social media presence (for example Instagram, LinkedIn, Facebook and similar).
• Emails, messaging and other electronic communications — text-based interaction between you and Wizi.
• Wizi mobile applications — smartphone applications operated by Wizi or a partner, if applicable.
• Customer service — communications with our team (phone, chatbot, email, WhatsApp and similar).
• Online / offline forms — registration forms, surveys, questionnaires, contests, events, roadshows and promotional stands.
• Advertising — interactions with our or our partners’ advertisements on websites and apps.
• Data we create — data generated when you use our services.
• Data from other sources — social networks, market research agencies, third-party sales agents, registered brokers, promotional partners (such as banks or UAE government entities), public sources, and data received in connection with business acquisitions.

Information we automatically collect

We may automatically collect information when you use the sites or our services — for example browser type and version, computer and connection information, IP address, pages visited and standard web log information. We may use remarketing tools to show ads based on your location and content you explored. If you access the sites via a mobile device, we may identify device location unless you disable location services.

We may use cookies and similar technologies such as web beacons. Cookies store small amounts of data in your browser so websites can recognise it later. Web beacons are transparent pixel images used to collect usage, email response and tracking information.

Third parties may also set cookies when you visit the site — for example where we engage a third party to provide an enquiry form. Those parties may collect information about online activities across websites (but not necessarily personally identifiable data).

Cookie-related information may include, without limitation:

• pages you visit within the sites;
• date and time of your visit;
• time spent using the sites;
• IP address used to connect to the internet;
• browser type and version, operating system and platform.

This information is collected to enhance site performance and user experience. You can set your browser to reject cookies or notify you when a cookie is sent.

Payment processors

Where payments are made to Wizi, they are processed by third-party processors or authorised banks. Information collected by those parties for payment processing is not available to us unless you have otherwise provided it to us in connection with your use of the sites or our services.

4. Information We Collect From You

To provide services, we may process categories of personal data including, but not limited to:

• Contact details — home address, personal mobile number, personal email address, emergency contact number.
• Identification data — name, photo, citizenship, nationality, passport data, visa information, driver’s licence, resident ID, marriage/birth certificates, national/social insurance number (if applicable), health insurance, government retirement plan information and tax reference/ID (if applicable).
• Special categories of data — where permitted and necessary, data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for unique identification, and data concerning health.
• Web data — cookies, user activity logs and website interaction data.
• Financial / employment data — debit/credit card and bank details, taxation-related information, income/salary, occupation/employment.
• Other personal information — date and place of birth, gender, marital status, address proof (utility bill, bank statement, etc.).
• Compliance information — information required for Customer Due Diligence under Anti-Money Laundering and Combating the Financing of Terrorism rules.
• Communications records — records and copies of your communications with Wizi. Please note that Wizi may record telephone calls, chatbot conversations, emails and WhatsApp messages for training and quality purposes.

Unless restricted by applicable law, you agree that personal information relating to you collected by Wizi from its websites and applications may be used and disclosed for purposes and to persons consistent with applicable laws and Wizi policies.

5. How We Use Information

In general, we use the information we collect to provide, maintain, protect and improve our products and services and to develop new ones. This may include:

• identifying you as a user of our services;
• responding to your queries or expressions of interest and helping you find suitable property;
• entering into or concluding agreements;
• personalising and providing information about Wizi’s services and offers;
• facilitating email campaigns by our sales and marketing teams;
• facilitating advertisements;
• establishing working relationships with tenants, third-party agents and business partners;
• entering into, renewing or fulfilling service contracts;
• entering commercial or investment relationships;
• complying with legal requirements and exercising or defending legal claims;
• processing payments and protecting against fraudulent transactions;
• complying with opt-out or do-not-disturb requests;
• complying with health and safety obligations;
• enhancing our services, online resources and operations, including through third-party surveys.

Where required or permitted by law, personal information may be provided to regulators and law enforcement agencies, or shared with government or regulatory authorities upon request to comply with court orders, law or legal process.

6. Data Storage and Retention

Your personal data is stored by Wizi on its servers and on servers of database management services engaged by Wizi, located in the United Arab Emirates.

Personal information may be transferred to, and stored at, a destination outside the UAE, and may be processed by staff operating outside the UAE who work for Wizi or a third-party vendor. When transferring personal data out of the UAE, Wizi will take steps reasonably necessary to ensure that it is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

Wizi retains data for the duration of the customer’s business relationship and otherwise as required under applicable law. Personal data will be kept no longer than necessary for the purposes for which it is processed.

If you are located in the European Economic Area and withdraw consent for processing, personal data received and stored will be erased if no longer needed by us, unless we are required to retain it by law or regulatory obligation, in which case we will keep it only as long as necessary.

7. Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

8. Updates to This Policy

Wizi may change information or material on its websites and applications, including related policies and terms, at its discretion. You are responsible for periodically reviewing this Privacy Policy. Wizi regularly reviews the policy and may update it at any time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

9. How to Contact Us

For questions about this policy, contact us:

1. Email: [Email]
2. Phone: [Phone]
3. Post: [Office Address, Dubai, UAE]

Wizi Properties
Legal entity: [Legal Entity Name]
Trade licence: [Trade License No.]